We require a minimum of 3 days notice prior to your scheduled arrival date to cancel your tree service appointment.
In the event of cancellation within 2(two) days prior to scheduled appointment date, you will be subject to a cancellation fee equivalent to the value of 10% of total amount quoted.
In the event of cancellation within 1(one) day prior to scheduled appointment date, you will be subject to a cancellation fee equivalent to the value of 15% of total amount quoted.
In the event of cancellation on the day of the scheduled appointment date, you will be subject to a cancellation fee equivalent to the value of 50% of total amount quoted.
We understand that there are times when you must reschedule an appointment due to emergencies or unforeseen circumstances. Our cancellation policy will be enforced on a case by case basis.
Downey Tree Service is committed to a strong safety program that protects its staff, its property and the public from accidents.
Employees at every level, including management, are responsible and accountable for the company’s overall safety initiatives. Complete and active participation by everyone, every day, in every job is necessary for the safety among all workers on the job site.
Management supports participation in the program by all employees and provides proper equipment, training and procedures. Employees are responsible for following all procedures, working safely, and, wherever possible, improving safety measures.
An injury and accident-free workplace is our main goal. We have implemented several safety measures to accomplish this, which we employ daily to ensure the safety of our staff, and the public.
· Mandatory safety equipment such as: helmet, safety boots, chainsaw pants, safety goggles, ear protection
· Each day our staff must initial beside each piece of safety equipment to confirm they’re equipped for the day
· Our staff our trained in road side safety procedures to guide traffic, pedestrians, cyclist, etc safetly when operating on roads
· Adequate water and breaks are always provided to ensure no one is injured or over worked.
* The safety information in this policy does not take precedence over the Occupational Health and Safety Act. All employees should be familiar with the Occupational Health and Safety Act.
Downey Tree Service operates the www.downeytree.ca website, which provides tree service to residential and commercial clients.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our website, the Downey Tree Serivce website.
Information Collection and Use
For a better experience while using our website, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
We want to inform you that whenever you visit our website, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics. This data is used for analytical purposes and is not shared with outside entities.
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these "cookies" to collection information and to improve our website. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our website.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
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